Customer success for small teams

Keep every customer. Prove every dollar of value.

Mainstay CVT gives small customer-success teams the health scores, risk management, and success plans that used to cost enterprise money — at a price you can actually say yes to.

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The affordable alternative to Gainsight and ChurnZero.

Winning a customer is expensive. Losing one is worse.

Most small teams only discover a customer is unhappy when the renewal is already gone. Mainstay CVT makes customer value visible, measurable, and actionable — from onboarding to renewal.

Portfolio health at a glance

Every account's health, ARR, renewal countdown, and churn-propensity score in one view — so nothing slips through the cracks.

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Risk management that works

A 31-signal risk taxonomy lets your team log, mitigate, and report on churn risks before they become lost revenue.

Success Plans tied to outcomes

Turn what customers are buying into measurable goals — baseline, current, target — and prove value realization at renewal.

Priorities, not noise

One ranked action list per CSM — by ARR, severity, and renewal proximity — with the recommended next move attached.

Leader analytics

Churn, adoption, renewals, resource performance, and a skills-vs-demand view — the numbers a CS leader needs, without an analyst.

Live in minutes

Import your customer list from a spreadsheet and you're running. No IT project, no six-figure onboarding.

Up and running today

No implementation consultants. No quarter-long rollout.

1

Import your customers

Drop in a CSV from your CRM or a spreadsheet. Health, ARR, and renewals populate instantly.

2

Track health & value

Build Success Plans, log risks, and watch value realization climb as customers hit their goals.

3

Act on priorities

Each morning your team gets one ranked list of who to save, grow, and renew — with the play attached.

Simple, honest pricing

One flat price for your whole team — not per seat. Priced for companies that can't stomach enterprise contracts.

Team plan
$49 / month

Unlimited customers · unlimited CSMs · all reports

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